Shipping policy

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods (sales, holidays, new product drops), processing may take up to 5 business days. We will notify you if your order is subject to extended processing.


Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on:

  • Weight and dimensions of your items
  • Destination address
  • Selected shipping method

Estimated delivery times (after processing):


Method

Estimated Delivery

Standard Shipping

5–10 business days

Expedited Shipping

3–5 business days

Express Shipping

1–3 business days

Delivery estimates are not guaranteed and begin once your order ships, not when placed.


Domestic Shipping (United States)

We ship to all 50 U.S. states, including P.O. boxes and APO/FPO addresses. Delivery to Alaska, Hawaii, and U.S. territories may take longer than standard estimates.


International Shipping

We currently offer international shipping to select countries. International orders may be subject to:

  • Import duties and taxes — charged by your country's customs authority and paid by you at delivery
  • Customs processing delays — beyond our control
  • Additional fees — brokerage, handling, or storage fees imposed by carriers or customs

You are responsible for complying with all laws and regulations of the destination country. We are not liable for orders seized, refused, or delayed by customs.


Shipping Carriers

We partner with the following carriers to deliver your orders:

  • USPS
  • UPS
  • FedEx
  • DHL (international)

Carrier selection is at our discretion unless you select a specific method at checkout.


Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided or directly on the carrier's website.

Please allow 24–48 hours after receiving your tracking number for the carrier to update their system with scan information.


Incorrect or Incomplete Addresses

You are responsible for ensuring your shipping address is accurate and complete at checkout. We are not liable for:

  • Orders shipped to incorrectly provided addresses
  • Delays or non-delivery due to address errors
  • Additional shipping charges for address corrections or reshipments

If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense or process a refund minus original shipping costs.


Lost or Stolen Packages

Once the carrier marks your package as delivered, The Nxt X is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your package:

  1. Check with neighbors, building management, or household members
  2. Contact the carrier directly to file a claim
  3. Reach out to us at customersupport@thenxtx.com — we will assist you in investigating, but we cannot guarantee replacement or refund for carrier-confirmed deliveries

If your package is lost in transit (tracking shows no delivery scan for 10+ business days past the estimated delivery date), contact us and we will work with the carrier to locate it or arrange a replacement or refund.


Damaged Packages

If your package arrives visibly damaged:

  1. Document the damage — take photos of the packaging and item before opening fully
  2. Contact us immediately at customersupport@thenxtx.com with your order number and photos
  3. We will evaluate and arrange a replacement, exchange, or refund per our Return Policy


Split Shipments

If your order contains multiple items, we may ship them separately based on availability and warehouse location. You will receive separate tracking numbers for each shipment. You will not be charged additional shipping for split shipments.


Free Shipping Promotions

From time to time, we may offer free shipping promotions. Minimum purchase requirements, if any, will be stated at checkout. Free shipping applies to standard shipping methods only unless otherwise specified. Free shipping promotions cannot be combined with other shipping discounts.


Out-of-Stock Items

If an item in your order becomes unavailable after purchase, we will notify you by email and offer one of the following:

  • Substitution with a comparable item (with your approval)
  • Removal of the item with a partial refund
  • Cancellation of the entire order with a full refund


Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemics, carrier disruptions, labor strikes, or government actions.


Contact Us

For questions about shipping, tracking, or delivery:

Email: customersupport@thenxtx.com

Address: 2050 W Southern Ave, Phoenix, AZ 85041