Contact information
Contact Us
Get in Touch
We'd love to hear from you. Whether you have a question about your order, our products, or just want to say what's up — our team is here to help.
Email: customersupport@thenxtx.com
Business Address:
The Nxt X
2050 W Southern Ave
Phoenix, AZ 85041
Response Times
We aim to respond to all inquiries within 24–48 business hours. During high-volume periods (launches, sales, holidays), response times may extend to 72 hours.
For faster service, include your order number and a clear description of your issue in your first message.
What We Can Help With
|
Topic |
How to Reach Us |
|
Order status & tracking |
Email — include your order number |
|
Returns & exchanges |
See our [Return Policy] or email us |
|
Product questions |
Email — we're happy to recommend |
|
Wholesale or bulk orders |
Email — subject line: "Wholesale Inquiry" |
|
Press & media |
Email — subject line: "Media Inquiry" |
|
Partnerships & collaborations |
Email — subject line: "Partnership" |
Before You Email
Check these quick fixes first — they might save you a wait:
- Where's my order? Check your tracking link in your shipping confirmation email first
- Wrong item or damaged? Snap a photo and include it in your email — we'll move faster
- Want to cancel? Contact us immediately — once an order ships, it must go through our return process
- Subscription question? Log into your account dashboard to manage, pause, or cancel
Business Hours
Our customer support team operates Monday–Friday, 9:00 AM–5:00 PM MST. We are closed weekends and major U.S. holidays.
Emails sent outside business hours will be queued and answered in order the next business day.
Accessibility
If you need assistance accessing our Services or have feedback on how we can improve accessibility, contact us at customersupport@thenxtx.com. We are committed to making our store usable for everyone.
Legal & Formal Correspondence
For legal notices, copyright claims, or formal disputes:
The Nxt X
Attn: Legal
2050 W Southern Ave
Phoenix, AZ 85041